Communication Services Operator PRN/As Needed

Mercy; Joplin (MO); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy in Missouri is seeking a dispatcher to manage incoming and outgoing calls, page physicians, and assist with patient information and referrals. You may also support other departments and locations as a Dispatcher for Safety, Security, and Maintenance.

Role requires a high school diploma or equivalent and strong English communication, with beneficial customer service experience and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Experience in telephone or customer service is beneficial.
• Must be able to navigate multiple computer software systems simultaneously.
• Excellent English communication skills, both written and spoken.
• Knowledge of Microsoft Office applications desirable.

Responsibilities

• Answer all incoming calls and connect calls as needed.
• Page physicians and obtain needed information for callers.
• Provide patient information and assist with class registrations and referrals.
• Potentially serve as Dispatcher for other departments as needed.

Skills

Telephone experience

Customer service

MS Office

Multitasking

English proficiency

Education

High school diploma

Tools

CRM software

Job description

Find your calling at Mercy!

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details

Qualifications

• Education: High school diploma or equivalent.
• Experience: Telephone or customer service experience beneficial.
• Basic computer and keyboarding skills.
• Must be able to navigate multiple computer software systems simultaneously.
• Ability to communicate clearly in English both orally and written.
• Knowledge of Microsoft Office.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.