Patient Scheduling Specialist – Telehealth & Outreach

Waianae Coast Comprehensive Health Center; Waianae (HI); On-site; USD 20,000 - 29,000; Full time

Job summary

Waianae Coast Comprehensive Health Center in Waianae, HI seeks a Scheduling Specialist to handle incoming calls and provide outstanding customer service while coordinating appointments across clinics. The role schedules patients, conducts outreach for follow-ups on chronic conditions, preventive care, and ensures connections to primary care providers.

Training on telehealth setup and test connections is provided.

Qualifications

• High School Diploma or equivalent required.
• Experience using a practice management system required.
• Minimum of one year experience working in a medical setting preferred.

Responsibilities

• Answer incoming calls and provide exceptional customer service.
• Schedule patients across all clinics within the health center.
• Perform outreach scheduling calls to follow up on chronic conditions and preventive care.
• Assist patients in preparing to connect electronically for telehealth appointments.
• Educate patients on the connection process and conduct test visit connections.

Skills

Medical setting experience

Education

High School Diploma or equivalent

Tools

Practice management system

Job description

Waianae Coast Comprehensive Health Center in Waianae, HI seeks a Scheduling Specialist to handle incoming calls and provide outstanding customer service while coordinating appointments across clinics. The role schedules patients, conducts outreach for follow-ups on chronic conditions, preventive care, and ensures connections to primary care providers.

Training on telehealth setup and test connections is provided.