Scheduling Specialist

Waianae Coast Comprehensive Health Center; Waianae (HI); On-site; USD 20,000 - 29,000; Full time

Job summary

Waianae Coast Comprehensive Health Center in Waianae, HI seeks a Scheduling Specialist to handle incoming calls and provide outstanding customer service while coordinating appointments across clinics. The role schedules patients, conducts outreach for follow-ups on chronic conditions, preventive care, and ensures connections to primary care providers.

Training on telehealth setup and test connections is provided.

Qualifications

• High School Diploma or equivalent required.
• Experience using a practice management system required.
• Minimum of one year experience working in a medical setting preferred.

Responsibilities

• Answer incoming calls and provide exceptional customer service.
• Schedule patients across all clinics within the health center.
• Perform outreach scheduling calls to follow up on chronic conditions and preventive care.
• Assist patients in preparing to connect electronically for telehealth appointments.
• Educate patients on the connection process and conduct test visit connections.

Skills

Medical setting experience

Education

High School Diploma or equivalent

Tools

Practice management system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Scheduling Specialist

Navigation Center Staff Full Time A Clerical Waianae, HI, US

Salary Range: $18.00 To $18.00 Hourly

POSITION SUMMARY:

The Scheduling Specialist works, under the direct supervision and in close collaboration with the Call Center Manager (CCM). This position is responsible answering all incoming calls providing exceptional customer service.

This position will schedule patients for all across all clinics within the health center. Scheduler will use their knowledge and scheduling tools to meet the patient’s appointment needs in an accurate and timely manner.

This position will perform outreach scheduling calls as assigned and when call volume is low. Outreach is done to ensure patients are following up on chronic conditions, preventative services and connecting with their assigned PCP as identified by the clinical teams.

This position is responsible for assisting patients in preparing to connect electronically for their upcoming telehealth appointment. Specialist will reach out to patients and assess their ability to connect with MEND. Specialist will educate patient on connection process and connect with them on “test visit connections” prior to their scheduled appointment. This position actively participates in special activities of the Department.

EDUCATION / EXPERIENCE:

1. 1. High School Diploma or equivalent required
2. 2. Experience using a practice management system required
3. 3. A minimum of one (1) year experience working in a medical setting preferred

An Equal Employment Opportunity / Aff i…