Patient Access Call Center Specialist

Hawai’i Island Community Health Center; United States; Remote; USD 26,000 - 36,000; Full time

Job summary

Hawaii Island Community Health Center is seeking a Call Center Operator to manage a multi-line switchboard, greet callers, provide information, and support scheduling and referrals. You will work under supervision to ensure courteous, accurate patient service.

The role emphasizes effective communication, data entry accuracy, and the ability to handle multiple tasks in a fast-paced clinic environment. Remote work is not offered for this position.

Qualifications

• High School graduate or GED with six months to one year of related experience.
• Basic knowledge of general office procedures including filing, copying, and faxing.
• Ability to use a computer to enter patient data and retrieve information.
• Ability to manage multiple tasks within deadlines.
• Strong communication skills to interact with diverse groups of people.
• Sensitivity to the multicultural nature of the service area and potential need for another language.

Responsibilities

• Answer a high volume of inbound calls promptly and courteously.
• Screen calls and connect callers to the appropriate departments or individuals.
• Provide general information about programs, functions, and services.
• Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.
• Forward calls requesting referrals, medication refills, lab orders, and results.
• Maintain daily records of patient calls and encounters.
• Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude.
• Register new patients and update registration information in the patient’s chart.

Skills

Customer service

Multitasking

Data entry

Computer literacy

Communication

Language sensitivity

Education

High school diploma or GED

Job description

Hawaii Island Community Health Center is seeking a Call Center Operator to manage a multi-line switchboard, greet callers, provide information, and support scheduling and referrals. You will work under supervision to ensure courteous, accurate patient service.

The role emphasizes effective communication, data entry accuracy, and the ability to handle multiple tasks in a fast-paced clinic environment. Remote work is not offered for this position.