Patient Access Call Center Specialist

Hawai'I Island Community Health Center; Kailua (HI); On-site; USD 46,000 - 53,000; Full time

Job summary

Hawaii Island Community Health Center is seeking a detail-oriented Call Center Operator to join our patient access team. You will manage a multi-line switchboard, greet callers, route inquiries, and schedule appointments with a focus on courteous, accurate service.

Under supervision of the Call Center Manager, you’ll maintain records, assist with registrations, and help patients access programs and services. This is a non-remote, on-site role in Hawaii.

Qualifications

• High School diploma or GED with 6–12 months related experience.
• Basic knowledge of general office procedures including filing, copying, and faxing.
• Ability to use a computer to enter patient data and retrieve information.
• Ability to work on multiple tasks within established deadlines.
• Strong communication skills to interact with diverse groups of people.
• Sensitivity to the multicultural nature of the service area population; may require another language.

Responsibilities

• Answer a high volume of inbound calls promptly and courteously.
• Screen calls and connect callers to the appropriate departments or individuals.
• Provide general information about programs, functions, and services.
• Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.
• Forward calls requesting referrals, medication refills, lab orders, and results to the proper departments.
• Maintain daily records of patient calls and encounters.
• Ensure customer satisfaction by maintaining a positive, empathetic attitude.
• Communicate effectively with callers/patients to resolve issues.
• Register new patients and update registration information.
• Collect and update personal, demographic, health, and insurance information in charts.
• Follow protocols when handling difficult callers.
• Participate in ongoing customer service and software skills training.

Skills

Customer service

Multitasking

Communication

Data entry

Problem solving

Teamwork

Education

High School diploma or GED

Tools

Call center software

CRM system

Job description

Hawaii Island Community Health Center is seeking a detail-oriented Call Center Operator to join our patient access team. You will manage a multi-line switchboard, greet callers, route inquiries, and schedule appointments with a focus on courteous, accurate service.

Under supervision of the Call Center Manager, you’ll maintain records, assist with registrations, and help patients access programs and services. This is a non-remote, on-site role in Hawaii.