Patient Scheduler, Surgery Center, FT, 07A-3:30P

Baptist Health; Coral Gables (FL); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Tuition reimbursement

Job summary

Baptist Health is seeking a patient scheduling specialist to coordinate appointments for surgical, diagnostic, and other procedures. You will verify demographics and insurance information, register patients, and maintain accurate scheduling records while delivering professional customer service and greeting patients.

The role requires experience in healthcare or a customer service setting, familiarity with scheduling systems, and strong communication skills.

Qualifications

• Experience in healthcare and/or customer service setting.
• Experience with scheduling systems and medical terminology.
• Ability to handle high volume calls and multi-task.
• Strong verbal and written communication and interpersonal skills.

Responsibilities

• Schedule patient appointments for surgical, diagnostic therapy and other procedures.
• Obtain and verify demographic and insurance information; register patients.
• Enter data into scheduling systems and maintain records.
• Provide professional customer service and greet patients.
• Assist patients and families with questions and directions.

Skills

Healthcare experience

Customer service

High volume calls

Microsoft Office

Scheduling systems

Medical terminology

Verbal communication

Written communication

Interpersonal skills

Detail oriented

Education

High School Diploma, Certificate, GED

Tools

Net Access

Centricity

Pathways Healthcare Scheduling

Chartlinks

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Responsible for scheduling patient appointments (surgical, diagnostic therapy and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling systems. Maintains records and accounts. Provides professional customer service. Serves patients by greeting and helping them. Estimated pay range for this position is $17.62 - $22.38 / hour depending on experience.

Qualifications

Degrees:

• High School Diploma, Certificate, GED, training or experience required

Additional Qualifications

• Experience in Healthcare and/or Customer Service setting, Surgery preferred.
• Working knowledge of Microsoft Office and Scheduling Systems (i.e. Net Access, Centricity, Pathways Healthcare Scheduling, Chartlinks etc.).
• Medical Terminology required.
• Experience with high volume calls.
• Excellent verbal and written communication.
• Excellent interpersonal and customer services skills.
• Must be organized, detail-oriented, and able to multi-task.

Minimum Required Experience: 1 Year

EOE, including disability/vets