Patient Scheduling Specialist I

Howard University; United States; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness

Work-Life Balance

Financial Wellness

Professional Development

Additional Perks

Job summary

Howard University’s Talent Acquisition team seeks a Clinical Account Rep I to be the first contact for patients, providers, and affiliates. You will handle inbound calls, verify demographics, and guide callers to the right services with courtesy and accuracy.

You’ll enter data into Allscripts, schedule appointments, review details, and support a high-volume call center. Excellent communication, organization, and a patient-focused approach are essential to succeed in this role at the university.

Qualifications

• High School Diploma or equivalent
• One (1) year of working experience in a high-volume call center environment and good typing skills
• Minimum of one year’s experience and knowledge of Scheduling, Registration, and Call Handling Process
• Experience utilizing Allscripts or other web-based computerized appointment scheduling system for medical professional service
• Knowledge of medical terminology
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to operate a computer, photocopier, and other standard office equipment
• Ability to establish and maintain effective working relationships with patients, management, staff, providers, and the public
• Ability to communicate orally and in writing as well as ability to speak clearly and concisely
• Ability to plan, organize, coordinate, and prioritize work daily

Responsibilities

• Schedule appointments for patients and manage large amounts of inbound calls in a timely manner
• Answer telephone promptly and in a polite and professional manner and follow communication script when handling different call types.
• Obtain and enter accurate demographic information into Allscripts (address, telephone number, name of insurance or self-pay status)
• Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
• Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and copay - if applicable)
• Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
• Identify callers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Meet Quality Assurance Requirements and other key performance metrics.
• Excellent organizational skills, ability to multitask, set priorities, and manage time effectively
• Performs other duties as assigned

Skills

Strong communication

Customer service

Multitasking

Time management

Problem solving

Active listening

Education

High school diploma

Tools

Allscripts

Job description

Howard University’s Talent Acquisition team seeks a Clinical Account Rep I to be the first contact for patients, providers, and affiliates. You will handle inbound calls, verify demographics, and guide callers to the right services with courtesy and accuracy.

You’ll enter data into Allscripts, schedule appointments, review details, and support a high-volume call center. Excellent communication, organization, and a patient-focused approach are essential to succeed in this role at the university.