Patient Scheduling Specialist – Call Center

Dynamix Physical Therapy Llc; Milan (TN); On-site; USD 39,000 - 47,000; Full time

Job summary

Dynamix Physical Therapy Llc in Milan is seeking a Call Center Specialist to support our corporate office. This role follows the Customer Care Coordinator path, requiring at least one year as a CCC or equivalent call center experience.

The position focuses on scheduling initial evaluations, building customer records in EMR, and assisting Insurance & Authorization. You will help promote the Dynamix brand while upholding HIPAA guidelines and participating in training camps and events.

Qualifications

• At least 1 year as CCC or equivalent call center experience.

Responsibilities

• Capture referrals from the fax portal of each clinic.
• Call the customer and schedule the IE appointment within 48 hours of the initial request received.
• Build customer and case in EMR.
• Enter the customer on the spreadsheet for the Insurance and Authorization Center.
• Monitor missed IE appointments and call the customer for rescheduling.
• Assist the Insurance and Authorization Department as needed.
• Complete special projects as assigned promptly.
• Attend Training Camps and participate in company events.

Skills

Highly Organized

Friendly and interactive

Punctual

Flexible

Dedicated

Job description

Dynamix Physical Therapy Llc in Milan is seeking a Call Center Specialist to support our corporate office. This role follows the Customer Care Coordinator path, requiring at least one year as a CCC or equivalent call center experience.

The position focuses on scheduling initial evaluations, building customer records in EMR, and assisting Insurance & Authorization. You will help promote the Dynamix brand while upholding HIPAA guidelines and participating in training camps and events.