Call Center Specialist

Dynamix Physical Therapy Llc; Milan (TN); Presencial; USD 39 000 - 47 000; Tempo integral

Resumo da oferta

Dynamix Physical Therapy Llc in Milan is seeking a Call Center Specialist to support our corporate office. This role follows the Customer Care Coordinator path, requiring at least one year as a CCC or equivalent call center experience.

The position focuses on scheduling initial evaluations, building customer records in EMR, and assisting Insurance & Authorization. You will help promote the Dynamix brand while upholding HIPAA guidelines and participating in training camps and events.

Qualificações

• At least 1 year as CCC or equivalent call center experience.

Responsabilidades

• Capture referrals from the fax portal of each clinic.
• Call the customer and schedule the IE appointment within 48 hours of the initial request received.
• Build customer and case in EMR.
• Enter the customer on the spreadsheet for the Insurance and Authorization Center.
• Monitor missed IE appointments and call the customer for rescheduling.
• Assist the Insurance and Authorization Department as needed.
• Complete special projects as assigned promptly.
• Attend Training Camps and participate in company events.

Conhecimentos

Highly Organized

Friendly and interactive

Punctual

Flexible

Dedicated

Descrição da oferta de emprego

Dynamix Physical Therapy is seeking to fill a Call Center Specialist role. This role is based in our corporate office in Milan. As this role is a progression from our Customer Care Coordinator role, to be considered for this position you must have served for at least one year as a CCC, or have the equivalent of previous Call Center experience. The primary duties of this position are to assist our clinics with scheduling initial evaluations and creating value with our customers on their first interaction with Dynamix Physical Therapy. This position will also assist the Insurance and Authorization Department with responsibilities during high demand. They will always represent the Dynamix brand and assist the clinic by helping promote the Dynamix brand.

Accountability

• Capture referrals from the fax portal of each clinic
• Call the customer and schedule the IE appointment within 48 hours of the initial request received
• Build customer and case in EMR
• Enter the customer on the spreadsheet for the Insurance and Authorization Center
• Monitor missed IE appointments and call the customer for rescheduling
• Assist the Insurance and Authorization Department as needed
• Complete special projects as assigned promptly
• Maintain paperless goals and a neat work area
• Adhere to all HIPAA compliance guidelines
• Attend and participate in Training Camps
• Participate in company events

Personality Traits

• Highly Organized
• Friendly and interactive
• Punctual
• Flexible
• Dedicated

Dynamix Physical Therapy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.