Patient Scheduling Representative - Pediatrics

UW Health; Madison (WI); On-site; USD 22,000 - 32,000; Part time

Job summary

UW Health in Madison, WI is seeking a Patient Scheduling Representative to support clinic operations. This role is 50% FTE (20 hours per week) with hours Mon–Fri between 8:00 am and 5:00 pm; hours may vary by clinic needs.

Primary duties include scheduling appointments via phone, in person, or electronic correspondence and handling incoming calls from patients and families. You will also make outbound calls to schedule visits and coordinate with clinic staff to ensure timely care.

Qualifications

• High school diploma or equivalent.
• Six (6) months of previous experience in an office or customer service environment.
• Preferred – healthcare experience, scheduling patients, or answering phones/greeting clients in person.

Responsibilities

• Schedule appointments via phone, in-person, or electronic correspondence.
• Take incoming calls from patients and families to assist with scheduling.
• Make outgoing calls to schedule patient appointments.
• Coordinate with clinic staff to ensure timely care for patients.

Skills

Customer service

Phone etiquette

Scheduling

Communication

Education

High school diploma

Associate or Bachelor's degree in Business Administration/Healthcare

Tools

MS Office

Job description

Work Schedule:

50% FTE, 20 Hours per week. Monday - Friday availability needed between the hours of 8:00 am - 5:00 pm. Hours may vary based upon operational needs of the clinic.

Job Description

Work Schedule:

50% FTE, 20 Hours per week. Monday - Friday availability needed between the hours of 8:00 am - 5:00 pm. Hours may vary based upon operational needs of the clinic.

Pay:

Pay starts at $19.59 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Patient Scheduling Representative to:

• Schedule appointments via phone, in-person or electronic correspondence.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Education:

Minimum – High school diploma or equivalent.

Preferred – Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field.

Work Experience:

Minimum – Six (6) months of previous experience in an office or customer service environment.

Preferred – Previous experience working in healthcare, previous experience scheduling of patients or previous experience answering phones and greeting clients in person

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics

- our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

UW Medical Foundation benefits