Patient Scheduling & Referral Navigator

Riverside Health; Gloucester (VA); On-site; USD 26,036 - 33,888; Full time

Job summary

Riverside Health in Gloucester, VA is seeking a detail‑oriented scheduling specialist to coordinate patient appointments with specialists, tests, and referrals. You will educate patients on testing protocols and ensure timely authorization as part of a smooth care pathway.

Responsibilities include reviewing referral criteria with carriers, supporting process improvements in the office, and maintaining a clean, organized workspace while delivering excellent patient service.

Qualifications

• 1 year medical office experience (Required)
• High School Diploma or GED (Required)

Responsibilities

• Coordinates appointment scheduling and obtains timely insurance referrals/authorizations to ensure quality patient care. Educates patient regarding protocol for tests/appointments.
• Keeps up to date on referral criteria by reviewing updates from insurance carriers and attending training. Recommends to office manager any process improvements needed to improve quality of service. Maintains a clean and orderly work area.
• Processes physician and patient requests for tests and referrals in a timely manner. Responds appropriately and timely to patient calls.

Skills

Scheduling

Insurance referrals

Customer service

Education

High School Diploma or GED

Job description

Riverside Health in Gloucester, VA is seeking a detail‑oriented scheduling specialist to coordinate patient appointments with specialists, tests, and referrals. You will educate patients on testing protocols and ensure timely authorization as part of a smooth care pathway.

Responsibilities include reviewing referral criteria with carriers, supporting process improvements in the office, and maintaining a clean, organized workspace while delivering excellent patient service.