Referral Coordinator - Gloucester Surgical Specialists

Riverside Health; Gloucester (VA); On-site; USD 26,036 - 33,888; Full time

Job summary

Riverside Health in Gloucester, VA is seeking a detail‑oriented scheduling specialist to coordinate patient appointments with specialists, tests, and referrals. You will educate patients on testing protocols and ensure timely authorization as part of a smooth care pathway.

Responsibilities include reviewing referral criteria with carriers, supporting process improvements in the office, and maintaining a clean, organized workspace while delivering excellent patient service.

Qualifications

• 1 year medical office experience (Required)
• High School Diploma or GED (Required)

Responsibilities

• Coordinates appointment scheduling and obtains timely insurance referrals/authorizations to ensure quality patient care. Educates patient regarding protocol for tests/appointments.
• Keeps up to date on referral criteria by reviewing updates from insurance carriers and attending training. Recommends to office manager any process improvements needed to improve quality of service. Maintains a clean and orderly work area.
• Processes physician and patient requests for tests and referrals in a timely manner. Responds appropriately and timely to patient calls.

Skills

Scheduling

Insurance referrals

Customer service

Education

High School Diploma or GED

Job description

Hiring Range

$18.90 - $24.60/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Location

Gloucester, Virginia

Overview

Responsible for the scheduling of patient appointments with specialists, scheduling tests at appropriate facilities, coordinating completion for insurance mandated referrals and authorizations prior to the date of service.

What You Will Do

• Coordinates appointment scheduling and obtains timely insurance referrals/authorizations to ensure quality patient care. Educates patient regarding protocol for tests/appointments.
• Keeps up to date on referral criteria by reviewing updates from insurance carriers and attending training. Recommends to office manager any process improvements needed to improve quality of service. Maintains a clean and orderly work area.
• Processes physician and patient requests for tests and referrals in a timely manner. Responds appropriately and timely to patient calls.

Education

• High School Diploma or GED, (Required)

Experience

• 1 year Medical office experience (Required)