Medical Office Assistant - Patient Access & Scheduling

Riverside Medical Group - Peninsula - Physician Admin; Gloucester (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System is seeking a friendly Front Desk Associate to support patient check-ins, registrations, and scheduling at Gloucester, VA locations. You will verify insurance, collect payments, and prepare visit documents while delivering exceptional customer service.

Responsibilities include greeting patients, managing appointment flow, and coordinating referrals. Prior experience in a medical office is preferred, with strong communication and multitasking skills essential for success.

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Check in/check out patients and verify insurance eligibility.
• Maintain patient demographics in registration software.
• Greet patients and answer multi-line calls.
• Schedule/reschedule appointments and manage referrals.
• Collect payments and print visit documents.

Skills

Customer service

Scheduling

Phone etiquette

Payment processing

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Riverside Health System is seeking a friendly Front Desk Associate to support patient check-ins, registrations, and scheduling at Gloucester, VA locations. You will verify insurance, collect payments, and prepare visit documents while delivering exceptional customer service.

Responsibilities include greeting patients, managing appointment flow, and coordinating referrals. Prior experience in a medical office is preferred, with strong communication and multitasking skills essential for success.