Referral Coordinator: Patient Scheduling & Referrals

Riverside; Virginia (MN); On-site; USD 26,174 - 33,062; Full time

Job summary

Riverside Health System seeks a Referral Coordinator for Gloucester Surgical Specialists in Gloucester, VA. The role focuses on scheduling patient appointments with specialists and coordinating insurance referrals and authorizations before services are rendered.

Responsibilities include educating patients on test protocols, staying current with referral criteria from insurers, and suggesting process improvements to improve service quality.

Qualifications

• High School Diploma or GED is required.
• 1 year of medical office experience is required.

Responsibilities

• Coordinates appointment scheduling and obtains timely insurance referrals/authorizations to ensure quality patient care.
• Educates patients regarding protocol for tests and appointments.
• Keeps up to date on referral criteria by reviewing updates from insurance carriers and attending trainings.
• Recommends process improvements to the office manager to improve service quality.
• Processes physician and patient requests for tests and referrals promptly and maintains a clean work area.
• Responds promptly to patient calls and handles inquiries professionally.

Education

High School Diploma or GED

Job description

Riverside Health System seeks a Referral Coordinator for Gloucester Surgical Specialists in Gloucester, VA. The role focuses on scheduling patient appointments with specialists and coordinating insurance referrals and authorizations before services are rendered.

Responsibilities include educating patients on test protocols, staying current with referral criteria from insurers, and suggesting process improvements to improve service quality.