Patient Appointing Services Lead

Goldbelt, Inc.; Tacoma (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Professional development

Job summary

Goldbelt Inc. in Tacoma, WA, seeks a Patient Appointing Services Lead to provide day-to-day operational support to PAS agents and assist management with workload coordination, quality, and customer service.

In this contingent position, you will guide scheduling procedures, monitor daily staffing, support training, and ensure compliance with DHA, DHN-IP, and MTF procedures while delivering reliable support.

Qualifications

• High school diploma or equivalent.
• 2+ years in healthcare scheduling or related support.
• Familiarity with PAS procedures and appointment scheduling.
• Able to pass a background check.

Responsibilities

• Provide guidance and support to PAS agents on scheduling procedures and business rules.
• Monitor daily workload and assist with staffing and queue management.
• Support quality monitoring and identify training or performance needs.
• Assist with escalated beneficiary and clinic issues.
• Ensure agents follow DHA, DHN-IP, and MTF procedures.
• Assist management with reports, corrective actions, and operational updates.
• Serve as a point of contact for agents during daily operations.
• Perform additional duties as needed.

Skills

Multitasking

Analytical skills

MS Office

Education

High School Diploma or equivalent

2+ years healthcare scheduling or call center

PAS procedures knowledge

Background check capable

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The Patient Appointing Services (PAS) Lead provides day-to-day operational support and guidance to PAS agents and assists management with workload coordination, quality, and customer service.

Responsibilities

Essential Job Functions:

• Provide guidance and support to PAS agents on scheduling procedures and business rules.
• Monitor daily workload and assist with staffing and queue management.
• Support quality monitoring and identify training or performance needs.
• Assist with escalated beneficiary and clinic issues.
• Ensure agents follow DHA, DHN-IP, and MTF procedures.
• Assist management with reports, corrective actions, and operational updates.
• Serve as a point of contact for agents during daily operations.
• Perform additional duties as needed.

Qualifications

Necessary Skills and Knowledge:

• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications:

• High school diploma or equivalent.
• 2+ years of healthcare scheduling, customer service, or call center experience.
• Demonstrated knowledge of PAS procedures and appointment scheduling.
• Ability to pass an employment background check.

Preferred Qualifications:

• Associate’s degree
• Prior lead or senior-level experience preferred.

Pay and Benefits

The pay rate for this position is $20.05 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.