Patient Scheduling Navigator

Arkansas Urology; Little Rock (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

Arkansas Urology in Little Rock is seeking a Scheduling Office Assistant to manage daily patient scheduling, greet patients, and assist with office and phone needs.

You will update records, handle forms, coordinate with physicians, and use EMR/EHR systems and Microsoft Outlook to keep the schedule accurate and efficient.

This role requires at least a high school diploma or GED and 0–6 months of related experience; familiarity with healthcare scheduling and HIPAA is a plus.

Qualifications

• Equivalent to four years of high school or GED.
• 0 to 6 months of related experience or training.

Responsibilities

• Greet patients in a polite, prompt & helpful manner and provide necessary instructions and direction.
• Update patient information, provide any necessary forms needing completion, obtain medical records, updated insurance information, schedule/cancel/reschedule patients, etc.
• Answer phones in pleasant manner and accommodate patient needs, record messages for physicians and nurses & revise patient schedules
• Schedule radiology and/or procedures, as directed.
• Prepare appointment schedules to provide physicians with accurate list of patient workload.
• Request historical medical records from referring provider or primary care physician as needed for treatment of the patient.
• Use effectively the current operating system for Electronic Medical Records including appointment management and use of system for scheduling properly
• Maintain adequate level of office supplies
• Address questions in regards patient appointments
• Maintain patient confidentiality and compliance with HIPAA laws and regulations
• Manage daily tasks and clinical inbox
• Answer and respond to referrals and voicemails
• Perform any other related duties as required or assigned.

Education

High school diploma or GED

Tools

EMR/EHR systems

Microsoft Outlook

Job description

Arkansas Urology in Little Rock is seeking a Scheduling Office Assistant to manage daily patient scheduling, greet patients, and assist with office and phone needs.

You will update records, handle forms, coordinate with physicians, and use EMR/EHR systems and Microsoft Outlook to keep the schedule accurate and efficient.

This role requires at least a high school diploma or GED and 0–6 months of related experience; familiarity with healthcare scheduling and HIPAA is a plus.