Surgery Scheduler

Arkansas Urology; North Little Rock (AR); On-site; USD 22,000 - 30,000; Full time

Job summary

Arkansas Urology in North Little Rock, AR is seeking a Surgery Scheduler to coordinate patient appointments for the designated area in the clinic. This on-site role requires courteous, professional service to patients and providers and accurate completion of the registration process, including copays and demographics.

You will prepare patient profiles and next-day schedules, perform essential front-desk duties, handle calls, scans, and data entry into the practice management system, collect

Qualifications

• High School diploma or GED. 1+ years of surgical or hospital scheduling experience is required.
• Knowledge of medical terminology and familiarity with medical diagnostic procedures, health care billing and authorization is required.
• Must be able to type 40+ wpm and possess strong computer skills.
• Must be highly skilled in verbal communication, problem solving, prioritization and organization.
• Knowledge of HIPPA Confidentiality.

Responsibilities

• Schedule patient appointments for designated area according to Therapy Services protocols.
• Provide courteous, professional and efficient service to patients and providers.
• Complete registration for all patients including collection of copayments and demographics.
• Prepare patient profiles and schedules for next business day and organize by provider.
• Answer phones, screen calls, take messages, pull patient information, copy, fax and file.
• Scan and file documents into electronic patient record.
• Collect demographic and insurance information and update the practice management system.
• Collect co-payments and document on co-pay record.
• Ensure follow-up work is completed timely and relay messages to clinical staff.
• Use insurance contract list protocols to determine scheduling approach.
• Make outgoing calls to reschedule or remind patients of times and required information.
• Call patients who missed appointments to reschedule.
• Schedule follow up appointments as requested.

Skills

Typing 40+ wpm

Verbal communication

Problem solving

Prioritization

Organization

Education

High School diploma or GED

Job description

Description

Surgery Scheduler

North Little Rock, AR

(This is on site at our clinic in NLR)

Description

Responsible for scheduling patient appointments for designated area according to Therapy Services protocols. Provides courteous, professional and efficient service to patients and providers. Responsible for accurately completing registration process for all patients including collection of copayments and patient demographic information.

• Prepares patient profiles and schedules for next business day including printing, hi-lighting needed information and organizing by provider. Ensures all related chart information is current and documentation needed is available.
• Performs medical reception/clerical duties as needed including answering telephones, screening calls, taking messages, pulling patient information, copying, faxing and filing.
• Scan and file documents into electronic patient record.
• Collects patient demographic and insurance information and performs data entry to update practice management system and medical record including scanning of insurance cards.
• Collects co-payments according to insurance plan information and type of appointment and documents on co-pay record.
• Ensures that related follow-up work is completed timely, (same day or by next day) including relaying message to clinical staff to return calls.
• Uses insurance contract list protocols to determine the most appropriate approach to scheduling patients.
• Make outgoing calls to reschedule appointments as needed or to provide patient reminders of appointment times and information needed for appointments, insurance cards, etc.
• Call patients who missed appointments to reschedule.
• Schedule follow up appointments as requested.

Requirements: Surgery/Hospital Scheduling experience required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High School diploma or GED. 1+ years of surgical or hospital scheduling experience is required. Knowledge of medical terminology and familiarity with medical diagnostic procedures, health care billing and authorization is required. Must be able to type 40+ wpm and possess strong computer skills. Must be highly skilled in verbal communication, problem solving, prioritization and organization. Knowledge of HIPPA Confidentiality.