Patient Scheduling & Liaison Specialist

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Children's Hospital of The King's Daughters in Norfolk, VA is seeking a Scheduling Coordinator II to organize service-area schedules and act as a patient liaison for scheduling services. The role includes accurate data collection, documentation, and data retrieval, along with clerical and project-management support across departments.

Additionally, the position involves handling billing procedures, including verifying insurance, following referrals, securing authorizations, collecting co-pays,

Qualifications

• High school graduation or GED required.
• Strong communication and interpersonal abilities.
• Ability to coordinate multiple schedules and maintain updated calendars.
• Proficiency with scheduling software and basic computer skills.
• Knowledge of medical terminology preferred.

Responsibilities

• Coordinate overall service area schedules and activities.
• Serve as patient liaison for scheduling of services.
• Collect, document, and retrieve data accurately.
• Provide clerical, secretarial and project management support.
• Interface with multiple departments.
• Handle billing procedures including insurance verification, referrals, authorizations, co-pays, and guarantor verification.

Skills

Interpersonal skills

Communication

Organizational skills

Attention to detail

Customer service

Scheduling coordination

Education

High school diploma or GED

Tools

Scheduling software

Basic computer skills

Job description

Children's Hospital of The King's Daughters in Norfolk, VA is seeking a Scheduling Coordinator II to organize service-area schedules and act as a patient liaison for scheduling services. The role includes accurate data collection, documentation, and data retrieval, along with clerical and project-management support across departments.

Additionally, the position involves handling billing procedures, including verifying insurance, following referrals, securing authorizations, collecting co-pays,