Patient Scheduling/ Insurance Coordinator

Paycom - ATS; Oklahoma City (OK); On-site; USD 29,000 - 38,000; Full time

Job summary

Dental Surgery Center of Oklahoma in Oklahoma City, OK is seeking a full-time Scheduler to greet patients, answer calls, triage emergencies, and schedule appointments. You will maintain patient information and verify insurance in dental software.

The role requires a high school diploma and exceptional written and verbal communication skills. The practice operates in a fast-paced dental environment with focus on privacy and OSHA/HIPAA compliance.

Qualifications

• High School degree or equivalent required.
• Exceptional written and verbal communication skills required.

Responsibilities

• Scheduling and confirming appointments.
• Welcoming patients and updating their information in the dental software(s).
• Registering new patients according to established office protocols.
• Verifying insurance and building patient insurance plans in the software(s).
• Assisting patients to complete all necessary forms and documentation.
• Answering and managing incoming calls.
• Responding to information requests and requests for information.
• Preparing documentation for upcoming appointments.
• Checking daily appointment schedules and filling gaps to ensure positive production.
• Maintaining a professional reception area.
• Safeguarding patient privacy and confidentiality.
• Maintaining OSHA and HIPPA Compliance.
• Perform all other duties as assigned.

Skills

Written communication

Verbal communication

Education

High School diploma or equivalent

Job description

Job Details: Job Location: Dental Surgery Center of Oklahoma - Oklahoma City, OK 73170, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, Job purpose

A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties and responsibilities

• Scheduling and confirming appointments
• Welcoming patients and updating their information in the dental software(s)
• Registering new patients according to established office protocols
• Verifying insurance and accurately building patient insurance plans in the dental
  software(s)
• Assisting patients to complete all necessary forms and documentation
• Answering and managing incoming calls
• Responding and complying with requests for information
• Preparing documentation for upcoming appointments
• Checking daily appointment schedules and filling gaps to ensure positive production
• Monitoring and replying to e-mails and voicemails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality
• Maintaining OSHA and HIPPA Compliance
• Perform all other duties as assigned

Qualifications

High School degree or equivalent required

Exceptional written and verbal communication skills required

Working conditions

Dental practices run at a fast pace and schedulers will be required to keep up with the flow of doctors and patients.

Physical requirements

Schedulers will be required to:

• Sit for long periods
• Look at a computer screen for extended periods
• Stand for long periods.
• Lifting up to 50 pounds

Reports to: Area Director of Operations / Operations Manager

Direct reports: None