Treatment Planning Coordinator

Enhance Dental; McAlester (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Enhance Dental in McAlester is seeking a Treatment Planning Coordinator to verify patient insurance, explain treatment costs, and present financial options while maintaining a productive schedule.

You will handle payment processing, reconcile invoices, and support a fast-paced dental team, all while upholding HIPAA and OSHA requirements.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent written and verbal communication skills.
• Dental office experience is a plus.

Responsibilities

• Prepare and present treatment plans with financial options to patients.
• Secure documentation from patients and store in software systems.
• Maintain a professional reception area and assist with scheduling.

Skills

Communication

Customer Service

Education

High School Diploma

Bachelor's degree (preferred)

Job description

Job Details

Job Location: McAlester Dentistry & Braces - McAlester, OK 74501, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical

Job Purpose

Treatment Planning Coordinators are responsible for verifying patient insurance benefits, communicating with patients about treatment cost, generating and presenting financial arrangements to patients, processing payments, and maintaining a productive and efficient schedule.

Duties and Responsibilities

• Prepare and present clear and reliable treatment plans for patients, including presenting financial options to patients and documenting the final financial arrangement
• Secure appropriate documentation from patients and store in applicable software(s)
• Build strong relationships with patients and support activities that grow the practice
• Reconcile invoices, identify discrepancies, and check reports for accuracy
• Document clear and reliable billing activity in internal databases and reporting software(s)
• Receive and sort incoming payments with attention to accuracy and timeline
• Manage the status of accounts and balances; strong ability to identify inconsistencies
• Processing and posting patient payments
• Issue invoices and receipts to patients
• Update the accounts receivable database with new accounts or missed payments
• Coordinate with Central Billing and Medical Billing teams to ensure proper billing and collections
• Maintaining a professional reception area
• Monitoring and replying to emails and voicemails
• Checking daily appointment schedules and filling gaps to ensure positive production
• Preparing end-of-day reports and deposits
• Maintaining OSHA and HIPAA Compliance
• Perform all other duties as assigned

Qualifications

Education: High school diploma or equivalent required, Bachelor's Degree in a related field preferred

Experience

Exceptional written and verbal communication skills required; prior dental experience preferred

Working conditions

Dental practices run at a fast pace and treatment coordinators will be required to keep up with the flow of doctors and patients.

Physical requirements

• Sit for long periods
• Look at a computer screen for extended periods
• Stand for long periods
• Lifting up to 50 pounds

Reports to

Area Director of Operations / Operations Manager

Direct reports

None