Hybrid Patient Services Specialist – Scheduling & Care

Alleviant Health Centers; Woodland Heights (AR); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Alleviant Integrated Mental Health in Little Rock, AR is seeking a friendly Patient Services Representative for a full-time hybrid role. You will be the first point of contact for patients, handling scheduling, inquiries, and routing to the right team members.

We look for calm, dependable individuals who can multitask, navigate multiple software programs, and maintain excellent patient service even during busy times.

Qualifications

• Friendly, compassionate personality with a genuine desire to help.
• Excellent verbal communication and customer service skills.
• Reliable, punctual attendance essential.
• Comfort with computers and multiple software applications.
• Healthcare or call-center experience preferred but not required.

Responsibilities

• Answer incoming patient calls with warmth, professionalism, and efficiency.
• Help new and existing patients schedule, reschedule, and confirm appointments.
• Answer general questions about our clinics, services, and scheduling processes.
• Connect patients with appropriate team members when more help is needed.
• Accurately document patient interactions in our electronic health record system.
• Work closely with scheduling, clinical, and administrative teams to ensure timely assistance.
• Help resolve patient concerns with patience, empathy, and solutions-oriented approach.
• Manage a high volume of incoming calls while maintaining excellent customer service.

Skills

Customer service

Communication

Reliability

Organization

Multitasking

Computer skills

Tools

EHR system

Job description

Alleviant Integrated Mental Health in Little Rock, AR is seeking a friendly Patient Services Representative for a full-time hybrid role. You will be the first point of contact for patients, handling scheduling, inquiries, and routing to the right team members.

We look for calm, dependable individuals who can multitask, navigate multiple software programs, and maintain excellent patient service even during busy times.