Patient Scheduling & Front Desk Specialist

University of Southern California; Las Vegas (NV); On-site; USD 29,000 - 43,000; Full time

Job summary

University of Southern California operates the Culinary Health Centers in Las Vegas, serving a large patient community with coordinated care. The Scheduler role handles front-desk tasks, appointment scheduling, patient check-in, and insurance verification to ensure smooth clinic flow.

The position emphasizes courteous customer service and effective communication with physicians, nurses, and staff, acting as the patient advocate in a fast-paced health center environment.

Qualifications

• High school or equivalent required.
• Understanding of medical terminology required.
• Ability to interview patients and interface with physicians, nurses and other professional staff.
• Pref 1 year customer service experience, preferably in medical environment.

Responsibilities

• Greet and check in patients at front desk.
• Schedule appointments and verify patient information.
• Answer calls and direct to appropriate department.
• Provide benefit information and assist with registration and insurance validation.
• Act as care coordination liaison when assigned.

Skills

Customer service

Medical terminology

Interview patients

Communication

Education

High school or equivalent

Tools

EMR

Phone system

Job description

University of Southern California operates the Culinary Health Centers in Las Vegas, serving a large patient community with coordinated care. The Scheduler role handles front-desk tasks, appointment scheduling, patient check-in, and insurance verification to ensure smooth clinic flow.

The position emphasizes courteous customer service and effective communication with physicians, nurses, and staff, acting as the patient advocate in a fast-paced health center environment.