Patient Scheduling & Front Desk Coordinator

The Christ Hospital; Wilmington, Northern (OH, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

The Christ College is seeking a detail-oriented frontline scheduler to manage patient and physician appointments, check-in/out, and insurance verification in a busy medical office. You will handle calls, route messages, and maintain accurate EMR records while ensuring confidentiality and courteous service.

Ideal candidates will have 1–3 years of medical office experience, strong computer skills (Outlook, Word, Excel), and a commitment to HIPAA compliance and patient privacy.

Qualifications

• Strong verbal and social skills to interact respectfully with patients, physicians, visitors, and colleagues.
• Excellent customer service skills.
• Knowledge of health insurance coverage and requirements.
• Ability to make change, post payments, and balance logs.
• Analytical skills for decision-making based on clinical and facility needs.
• Knowledge of and compliance with HIPAA privacy requirements.

Responsibilities

• Schedule daily patient and physician appointments and manage follow-up visits.
• Answer phones, route messages, and direct inquiries to the appropriate staff.
• Greet and check in/out patients, verify insurance, and complete required forms.
• Collect co-pays and outstanding balances; update patient financial records.
• Maintain front desk cleanliness and manage office supplies; keep EMR queues updated.
• Process referrals, pre-certifications, and related paperwork as needed.

Skills

Verbal and interpersonal communication

Customer service skills

Health insurance knowledge

Confidentiality and HIPAA

Multi-tasking and organization

Analytical skills

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Copier

Fax

Telephone system

Postage equipment

Job description

The Christ College is seeking a detail-oriented frontline scheduler to manage patient and physician appointments, check-in/out, and insurance verification in a busy medical office. You will handle calls, route messages, and maintain accurate EMR records while ensuring confidentiality and courteous service.

Ideal candidates will have 1–3 years of medical office experience, strong computer skills (Outlook, Word, Excel), and a commitment to HIPAA compliance and patient privacy.