Patient Care Scheduler & Front Desk Specialist

The Christ College; Fort Wright (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Christ College is seeking an Office/Patient Services Associate to support front desk operations and patient communication. You will answer calls, schedule visits, and ensure accurate patient data while coordinating with physicians and billing staff.

Responsibilities include navigating the EPIC EMR, verifying eligibility, handling referrals, and maintaining confidentiality in a fast-paced clinical setting. Strong customer service and HIPAA compliance are essential.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years' Customer Service experience required.
• Medical office experience and 1 year scheduling experience preferred.
• Proficiency with copier, fax, telephone system, and postage equipment.
• Strong computer skills to use EMR systems and practice management tools.

Responsibilities

• Answer incoming calls, schedule appointments, and route questions to appropriate staff.
• Perform phone system functions and respond courteously to patients, guardians, and staff.
• Manage daily patient and physician scheduling to optimize utilization and satisfaction.
• Verify and update patient information per Medicare, state, and federal guidelines.
• Handle referrals, pre-certifications, correspondence, and order office supplies.

Skills

Strong verbal skills

Customer service

Confidentiality

HIPAA knowledge

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Christ College is seeking an Office/Patient Services Associate to support front desk operations and patient communication. You will answer calls, schedule visits, and ensure accurate patient data while coordinating with physicians and billing staff.

Responsibilities include navigating the EPIC EMR, verifying eligibility, handling referrals, and maintaining confidentiality in a fast-paced clinical setting. Strong customer service and HIPAA compliance are essential.