Medical Call Center Specialist - Scheduling & Patient Care

The Christ College; Fort Wright (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

The Christ College is seeking a friendly Front Desk/Patient Services Clerk to handle phone calls, schedule patient care activities, and coordinate information between physicians, patients, and clinical areas.

You will verify demographics and insurance, maintain patient flow, use EPIC EMR, and ensure accurate registrations while protecting patient privacy. A high school diploma and 1–3 years of customer service are required; medical office and scheduling experience are preferred.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service experience required; medical office experience preferred.
• Experience scheduling, patient flow, and using EMR systems.
• Ability to protect patient privacy and handle confidential information.

Responsibilities

• Answer incoming phone calls and schedule appointments.
• Direct questions to appropriate staff via warm transfer or EMR messaging.
• Manage daily patient and physician scheduling for optimal utilization.
• Verify patient demographics and insurance information per guidelines.
• Maintain and update patient records in EPIC EMR and related systems.
• Prepare patient materials and handle office supply management.
• Perform other duties as assigned.

Skills

Verbal communication

Customer service

Multi-tasking

Confidentiality

HIPAA compliance

Professional demeanor

Education

High School Diploma or equivalent

Tools

EPIC EMR

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Christ College is seeking a friendly Front Desk/Patient Services Clerk to handle phone calls, schedule patient care activities, and coordinate information between physicians, patients, and clinical areas.

You will verify demographics and insurance, maintain patient flow, use EPIC EMR, and ensure accurate registrations while protecting patient privacy. A high school diploma and 1–3 years of customer service are required; medical office and scheduling experience are preferred.