Patient Scheduling & EHR Support Specialist

US-Department-of-Veterans-Affair; San Diego (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs in San Diego seeks a Medical Support Assistant to support Health Administration Service. The role involves scheduling patient appointments, processing electronic orders, and maintaining patient data in the electronic health record system.

Qualifications include a high school diploma or GED, U.S. citizenship, English proficiency, and the ability to work with medical terminology and healthcare software.

Qualifications

• Knowledge of medical terminology related to diagnoses and procedures.
• Strong customer service skills and ability to identify customer concerns.
• Ability to operate computerized programs and systems to enter, modify, and retrieve patient information in EHR/scheduling systems.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently performing patient support duties.
• Ability to communicate effectively in person, electronically, and by telephone with internal and external customers.

Responsibilities

• Schedule patient appointments and manage scheduling workflows.
• Track, review, and respond to electronic orders, consults, and other items in the EHR.

Skills

Medical terminology

Customer service

Data entry

Communication

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs in San Diego seeks a Medical Support Assistant to support Health Administration Service. The role involves scheduling patient appointments, processing electronic orders, and maintaining patient data in the electronic health record system.

Qualifications include a high school diploma or GED, U.S. citizenship, English proficiency, and the ability to work with medical terminology and healthcare software.