Scheduling Clerk

Northwest Healthcare Tucson; Tucson (AZ); On-site; USD 33,030 - 40,370; Full time

Job summary

A healthcare provider in Tucson is looking for a Scheduling Clerk to coordinate patient appointments and support administrative functions. The ideal candidate has an Associate Degree in Healthcare Administration and is proficient with electronic medical records and scheduling software. This full-time entry-level role focuses on ensuring efficient and accurate scheduling to enhance patient experience.

Qualifications

• Associate Degree or certification in Healthcare Administration preferred.
• 0-2 years of experience in medical scheduling or administrative support preferred.
• Proficiency in EHR systems and scheduling software is desirable.

Responsibilities

• Coordinate and manage patient appointments efficiently.
• Notify patients of appointment confirmations and cancellations.
• Enter and update patient information accurately in the scheduling system.
• Manage scheduling conflicts and ensure proper resource allocation.
• Provide general administrative support as needed.
• Assist with patient check-in and registration.

Skills

Appointment scheduling

Customer service

Communication skills

Problem-solving

EHR systems proficiency

Education

Associate Degree in Healthcare Administration

Tools

Electronic medical records (EMR) systems

Scheduling software

Job description

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Job Summary

The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions.

Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated.
• Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed.
• Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Proficiency in EHR systems, scheduling software, and office applications.
• Excellent customer service and communication skills, with the ability to interact professionally with patients, families, and healthcare teams.
• Strong organizational and problem-solving skills, ensuring accuracy and efficiency in scheduling operations.
• Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment.
• Knowledge of HIPAA regulations and patient privacy standards.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care

Tucson, AZ $36,700.00-$36,700.00 1 week ago