Scheduling Clerk - Northwest Primary and Specialty Care - Houghton

Northwest Healthcare; Tucson (AZ); On-site; USD 34,000 - 45,000; Full time

Job summary

Northwest Healthcare in Tucson, AZ is seeking a Scheduling Clerk to coordinate patient appointments and support a smooth patient experience. You will work with providers and administrative teams to book consultations, tests, procedures, and follow-ups, while maintaining accurate scheduling records.

The ideal candidate has 0-2 years in medical scheduling or front desk roles, an associate degree or certificate, and strong communication skills. Knowledge of EMR systems and HIPAA is important.

Qualifications

• Associate degree or certification in Healthcare Administration, Medical Office Administration, or related field preferred.
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred.
• 0-2 years of experience with EMR systems, scheduling software, or medical front desk operations preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups.
• Notifies patients of appointment confirmations, cancellations, or reschedules.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Manages scheduling conflicts, ensuring resources are allocated without overlaps.
• Provides general administrative support, including answering calls, filing documents, and related paperwork.
• Assists with patient check-in and registration, providing necessary instructions.
• Communicates with physicians, nurses, and other medical staff to align with clinical priorities.
• Generates scheduling reports and tracks cancellations and trends for process improvements.
• Performs other duties as assigned and maintains reliable attendance.

Skills

Customer service

Communication

Organization

HIPAA knowledge

Education

Associate degree or certification in Healthcare Administration / Medical Office Administration

Tools

EMR systems

Scheduling software

Office applications

Job description

Why Join Us?

• Assists Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.
• Great people. Great benefits. Meaningful work. Join us and make an impact.

Clinic Address

2300 S. Houghton Rd. | Suite 120, Tucson, AZ 85748

Hours of Operation: M-F 8-5

Job Summary

The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions.

Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated.
• Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed.
• Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills And Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Proficiency in EHR systems, scheduling software, and office applications.
• Excellent customer service and communication skills, with the ability to interact professionally with patients, families, and healthcare teams.
• Strong organizational and problem-solving skills, ensuring accuracy and efficiency in scheduling operations.
• Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment.
• Knowledge of HIPAA regulations and patient privacy standards.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.