Patient Scheduling & Contact Center Advocate I

Henry Ford Health; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth

Mission-driven work

Continuous learning

Job summary

Henry Ford Health seeks a Contact Center Advocate I to schedule patient appointments across multiple locations and practice groups, while handling new registrations and insurance updates. You will respond to inquiries with professionalism and care, following set protocols for prescriptions and messaging.

As a frontline advocate, you will support patients and families, ensuring their needs are met and building trust through compassionate service in a fast-paced environment.

Qualifications

• High school diploma or GED equivalent.
• Two years of customer service experience.
• Strong computer skills and working knowledge of Microsoft Office products.
• Excellent communication skills, both verbal and written.
• Strong listening skills and the ability to instruct others.
• Ability to make sound decisions and multi-task effectively.

Responsibilities

• Schedule patient appointments for specified practice groups and multiple locations.
• Perform new patient registration and update registration and insurance information.
• Respond to telephone inquiries from all callers/customers with professionalism and care.
• Follow established protocols for prescription requests and messaging.
• Advocate on behalf of callers/customers to ensure their needs are met.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Skills

Customer service

Communication

Listening skills

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

Job description

Henry Ford Health seeks a Contact Center Advocate I to schedule patient appointments across multiple locations and practice groups, while handling new registrations and insurance updates. You will respond to inquiries with professionalism and care, following set protocols for prescriptions and messaging.

As a frontline advocate, you will support patients and families, ensuring their needs are met and building trust through compassionate service in a fast-paced environment.