Contact Center Advocate I (Fully Remote)

Henry Ford Health; United States; Remote; USD 35,000 - 52,000; Full time

Job summary

Henry Ford Health is seeking a patient services professional to act as the first point of contact across its network. In this role you will schedule patient appointments, handle registration, and update insurance information to ensure smooth visits.

You will advocate for callers, delivering timely, compassionate care and guiding patients through the health system with clarity. Join a mission-driven team dedicated to exceptional patient service and coordinated care across Michigan.

Responsibilities

• You will schedule patient appointments and manage registration and insurance updates.
• You will advocate for callers, ensuring timely and compassionate care.

Job description

• We serve as the first point of contact for patients across multiple practice groups.
• We pride ourselves on being the front door to Henry Ford Health.

Role Overview:

• You will schedule patient appointments and manage registration and insurance updates.
• You will advocate for callers, ensuring timely and compassionate care.

Why Henry Ford Health:

• We provide meaningful work and career growth in a collaborative environment.
• We are dedicated to exceptional care for patients, communities, and each other.

Henry Ford Health

Henry Ford Health partners with millions of people on their health journey, offering a full continuum of services from primary and preventative care to complex specialty care, health insurance, virtual care, and more. We are one of the nation's most respected academic medical centers, with 13 hospitals and hundreds of ambulatory care locations across Michigan, fostering a collaborative and mission-driven culture.