Contact Center Advocate I

Henry Ford Health; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth

Mission-driven work

Continuous learning

Job summary

Henry Ford Health seeks a Contact Center Advocate I to schedule patient appointments across multiple locations and practice groups, while handling new registrations and insurance updates. You will respond to inquiries with professionalism and care, following set protocols for prescriptions and messaging.

As a frontline advocate, you will support patients and families, ensuring their needs are met and building trust through compassionate service in a fast-paced environment.

Qualifications

• High school diploma or GED equivalent.
• Two years of customer service experience.
• Strong computer skills and working knowledge of Microsoft Office products.
• Excellent communication skills, both verbal and written.
• Strong listening skills and the ability to instruct others.
• Ability to make sound decisions and multi-task effectively.

Responsibilities

• Schedule patient appointments for specified practice groups and multiple locations.
• Perform new patient registration and update registration and insurance information.
• Respond to telephone inquiries from all callers/customers with professionalism and care.
• Follow established protocols for prescription requests and messaging.
• Advocate on behalf of callers/customers to ensure their needs are met.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Skills

Customer service

Communication

Listening skills

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

Job description

About the Department

Join our dynamic Contact Center team at Henry Ford Health, where we serve as the first point of contact for patients across multiple practice groups and locations. Our team is dedicated to providing exceptional customer service, ensuring every caller feels welcomed and supported. We pride ourselves on being the front door to Henry Ford Health, advocating for patients and anticipating their needs with efficiency and care. Our department is committed to fostering a collaborative environment where every team member plays a vital role in delivering seamless patient experiences.

Role Overview

As a Contact Center Advocate I, you will be the voice of Henry Ford Health, scheduling patient appointments, managing registration and insurance updates, and responding to inquiries. Your role is crucial in ensuring patients receive timely and compassionate care, while advocating on their behalf to meet their needs. You'll work in a fast-paced environment, providing exceptional customer service and building loyalty with every interaction.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Schedule patient appointments for specified practice groups and multiple locations.
• Perform new patient registration and update registration and insurance information.
• Respond to telephone inquiries from all callers/customers with professionalism and care.
• Follow established protocols for prescription requests and messaging.
• Advocate on behalf of callers/customers to ensure their needs are met.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

What You Will Need

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Two years of customer service experience.
• Strong computer skills and working knowledge of Microsoft Office products.
• Excellent communication skills, both verbal and written.
• Strong listening skills and the ability to instruct others.
• Ability to make sound decisions and multi-task effectively.

Preferred Qualifications

• Diploma or related field.
• Previous HFHS clinical/customer service experience.

What We Offer

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join a team where your contributions make a meaningful impact every day.