Hybrid Healthcare Contact Center Advocate II

Henry Ford Health; West Bloomfield Charter Township (MI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible contingent schedule

Growth opportunities

Job summary

Henry Ford Health in Michigan is seeking a Contact Center Advocate II to join our busy call center. This role handles multi-channel inquiries, scheduling, referrals, and patient support across services, with a hybrid schedule and minimal supervision.

EPIC experience is highly valued; strong communication and multitasking abilities are essential for success in a fast-paced healthcare environment. Flexible contingent schedule and growth opportunities are available.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Two years of customer service experience in a healthcare setting preferred.
• Proficiency with EPIC and Microsoft Office; strong communication skills.

Responsibilities

• Handle multi-channel contacts (phone, email, chat) across locations.
• Provide scheduling, referrals, and general information support.
• Deliver compassionate service and professional communication.
• Document interactions and follow up to resolution.
• Uphold standards of service excellence in every interaction.
• Support across multiple service lines and locations.
• Act as a welcoming front door for callers and patients.

Skills

Excellent verbal and written comms

Multitasking in fast-paced env

Problem-solving

Organizational skills

Proficiency with computer systems

Education

Associate's degree in business or related field

High school diploma or GED

Tools

EPIC

Microsoft Office

Job description

Henry Ford Health in Michigan is seeking a Contact Center Advocate II to join our busy call center. This role handles multi-channel inquiries, scheduling, referrals, and patient support across services, with a hybrid schedule and minimal supervision.

EPIC experience is highly valued; strong communication and multitasking abilities are essential for success in a fast-paced healthcare environment. Flexible contingent schedule and growth opportunities are available.