Patient Experience Advocate II - Multichannel Care

Henry Ford Health; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking a Contact Center Advocate I at the Detroit Campus to handle multi-channel contacts across HFHS services. Under minimal supervision, you welcome callers, interact with physicians, administrators, patients and stakeholders, and provide efficient customer relationship management.

Requirements include a high school diploma or GED, two years of customer service experience; an associate's degree preferred.

Qualifications

• High school diploma or GED required.
• Two years of customer service experience.
• Associate's degree in business or related field preferred.
• Six months as Contact Center Advocate I or one year outpatient clinic HFHS apps experience.
• Proficiency with EPIC and strong computer skills with MS Office.

Responsibilities

• Handle multi-channel contacts in HFHS network.
• Interact with physicians, administrators, patients, and stakeholders.
• Act as a welcoming front door and promote loyalty and efficient CRM.

Skills

Customer service

Verbal communication

Written communication

Listening skills

Decision making

Education

High school diploma or GED

Two years customer service experience

Associate's degree preferred

Tools

EPIC

Microsoft Office

Job description

Henry Ford Health is seeking a Contact Center Advocate I at the Detroit Campus to handle multi-channel contacts across HFHS services. Under minimal supervision, you welcome callers, interact with physicians, administrators, patients and stakeholders, and provide efficient customer relationship management.

Requirements include a high school diploma or GED, two years of customer service experience; an associate's degree preferred.