Radiology Scheduling Contact Center Specialist II

Henry Ford Health; Bingham Farms (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a Contact Center Advocate I for the Radiology Scheduling team. The role is full-time (40 hours per week) and involves handling multi-channel calls from physicians, patients, and administrators, delivering courteous, efficient service, and supporting HFHS services across locations.

Under minimal supervision, the incumbent will utilize EPIC and MS Office to manage inquiries, document interactions, and contribute to high-quality patient experiences in a

Qualifications

• High school diploma or GED required.
• Two years of customer service experience.
• Associate's degree in business or related field preferred.
• Proficiency with EPIC and Microsoft Office products.

Responsibilities

• Under minimal supervision, handles multi-channel contacts in a busy call center across HFHS services.
• Acts as a welcoming front door for callers and provides efficient customer relationship management.

Skills

Customer service

Communication

Listening

Education

High school diploma or GED

Associate's degree in business or related field preferred

Tools

EPIC

Microsoft Office

Job description

Henry Ford Health in Michigan is seeking a Contact Center Advocate I for the Radiology Scheduling team. The role is full-time (40 hours per week) and involves handling multi-channel calls from physicians, patients, and administrators, delivering courteous, efficient service, and supporting HFHS services across locations.

Under minimal supervision, the incumbent will utilize EPIC and MS Office to manage inquiries, document interactions, and contribute to high-quality patient experiences in a