Patient Services Specialist: Insurance & Scheduling

Women's Health Arizona; Phoenix (AZ); On-site; USD 38,000 - 47,000; Full time

Job summary

Women's Health Arizona is seeking a Patient Services Representative to manage patient scheduling, verify insurance, obtain prior authorizations, and clearly communicate financial responsibilities to patients. You will support daily administrative tasks to ensure a smooth patient experience and compliance with HIPAA guidelines.

The role requires excellent communication, attention to detail, and a patient‑focused approach in a healthcare setting, with a growing need for accuracy in insurance

Qualifications

• Minimum 1–2 years in a customer service or administrative role, preferably in healthcare.
• 1–2 years of experience with insurance verification and prior authorizations.
• Ability to explain insurance requirements and financial responsibilities to patients.

Responsibilities

• Patient Check-In and Check-Out: Greet patients professionally and verify demographics and insurance information.
• Appointment Scheduling: Schedule appointments and coordinate follow-ups, referrals, and tests.
• Insurance Verification and Authorization: Verify coverage, obtain pre-authorizations and referrals.
• Administrative Support: File, fax, scan and organize medical records; support practice staff.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

HIPAA knowledge

Healthcare administration

Education

High school diploma or equivalent

Associate's degree or healthcare admin certification

Tools

EHR systems

Office software

Job description

Women's Health Arizona is seeking a Patient Services Representative to manage patient scheduling, verify insurance, obtain prior authorizations, and clearly communicate financial responsibilities to patients. You will support daily administrative tasks to ensure a smooth patient experience and compliance with HIPAA guidelines.

The role requires excellent communication, attention to detail, and a patient‑focused approach in a healthcare setting, with a growing need for accuracy in insurance