Patient Scheduling & Care Coordination Specialist

Grandview Medical Center - Birmingham, AL; Birmingham (AL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Career development

Licensure reimbursement

Certification reimbursement

Student loan assistance

Employee rewards program

Collaborative culture

Pet insurance

Identity protection

Legal insurance

Job summary

Grandview Medical Center - Birmingham, AL is seeking a Scheduling Specialist to manage and optimize the scheduling process for patients and physicians within our hospital. You will coordinate appointments, procedures, and treatments across departments to ensure efficient use of resources and high-quality patient care.

You will serve as a key liaison between patients, medical staff, and administrative teams, ensuring timely, accurate scheduling while delivering exceptional customer service and

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred.
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred.
• 0-2 years of experience with EMR systems, scheduling software, or medical front desk operations preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
• Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
• Prioritizes work efficiently, including processing STAT order timely.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Appointment scheduling

Patient flow management

Communication skills

Time management

MS Office

EMR systems

Medical terminology

Education

Associate degree or certificate in Healthcare Administration

Tools

EMR systems

Scheduling software

EHR software

Job description

Grandview Medical Center - Birmingham, AL is seeking a Scheduling Specialist to manage and optimize the scheduling process for patients and physicians within our hospital. You will coordinate appointments, procedures, and treatments across departments to ensure efficient use of resources and high-quality patient care.

You will serve as a key liaison between patients, medical staff, and administrative teams, ensuring timely, accurate scheduling while delivering exceptional customer service and