Patient Scheduling & Administrative Coordinator – Rehab

Onslow Memorial Hospital; Jacksonville (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Onslow Memorial Hospital in Jacksonville, NC, is seeking an administrative assistant for the Rehab Center (Physical/Occupational/Speech Therapy). The role focuses on scheduling, patient check-in, insurance verification, and records management.

The ideal candidate will have a high school diploma and strong customer service skills, with the ability to coordinate with therapists and staff to ensure smooth patient flow throughout the day.

Qualifications

• Customer service skills and empathy for patients.
• Ability to schedule and manage appointments efficiently.
• Proficiency in answering phones and directing calls.
• Greet, check-in, and assist patients for therapy sessions.
• Accurate insurance verification and authorization processing.
• Maintain and facilitate medical records and documentation.

Responsibilities

• Provide customer service to patients and families.
• Schedule patient appointments for rehab services.
• Answer telephones and direct calls to appropriate staff.
• Greet, check-in, and assist patients for therapy sessions.
• Register patients and verify demographics.
• Process insurance verification, approvals, and compliance.
• File, maintain, and facilitate medical records.
• Fax and copy records as needed.
• Coordinate communication between patients, therapists, and staff.
• Provide information on services available at rehab center.
• Enter charges and assist with billing workflows.

Skills

Customer service

Scheduling

Phone handling

Patient check-in

Insurance verification

Medical records processing

Interdepartmental communication

Education

High School Diploma or equivalent

Job description

Onslow Memorial Hospital in Jacksonville, NC, is seeking an administrative assistant for the Rehab Center (Physical/Occupational/Speech Therapy). The role focuses on scheduling, patient check-in, insurance verification, and records management.

The ideal candidate will have a high school diploma and strong customer service skills, with the ability to coordinate with therapists and staff to ensure smooth patient flow throughout the day.