Scheduling Coordinator Rehab (83130)

Onslow Memorial Hospital; Jacksonville (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Onslow Memorial Hospital in Jacksonville, NC, is seeking an administrative assistant for the Rehab Center (Physical/Occupational/Speech Therapy). The role focuses on scheduling, patient check-in, insurance verification, and records management.

The ideal candidate will have a high school diploma and strong customer service skills, with the ability to coordinate with therapists and staff to ensure smooth patient flow throughout the day.

Qualifications

• Customer service skills and empathy for patients.
• Ability to schedule and manage appointments efficiently.
• Proficiency in answering phones and directing calls.
• Greet, check-in, and assist patients for therapy sessions.
• Accurate insurance verification and authorization processing.
• Maintain and facilitate medical records and documentation.

Responsibilities

• Provide customer service to patients and families.
• Schedule patient appointments for rehab services.
• Answer telephones and direct calls to appropriate staff.
• Greet, check-in, and assist patients for therapy sessions.
• Register patients and verify demographics.
• Process insurance verification, approvals, and compliance.
• File, maintain, and facilitate medical records.
• Fax and copy records as needed.
• Coordinate communication between patients, therapists, and staff.
• Provide information on services available at rehab center.
• Enter charges and assist with billing workflows.

Skills

Customer service

Scheduling

Phone handling

Patient check-in

Insurance verification

Medical records processing

Interdepartmental communication

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Onslow Memorial Hospital - Jacksonville, NC 28546, Position Type: Full Time 1.0, Job Shift: Day, Responsible for the scheduling and processing of patients as well as administrative responsibilities at the Onslow Memorial Hospital Rehab Center (Physical Therapy, Occupational Therapy, and Speech Therapy).

• Customer service.
• Scheduling patient appointments.
• Answering telephones and directing calls.
• Greeting, checking-in, assisting, and processing patients for therapy appointments.
• Patient registration.
• Insurance verification, compliance, and authorization processing.
• Medical records facilitation and maintenance.
• Faxing and copying records.
• Facilitating communication between patients, therapists and other staff as appropriate.
• Providing information to patients on available services.
• Charge entry.

Qualifications: High School Diploma or equivalent.