Patient Scheduler - UH2 Primary Care Contact Center

University Health KC; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

University Health KC is seeking a Patient Scheduler for UH2 Primary Care Center in Kansas City, MO. This full-time role supports the front desk, guiding patients from appointment scheduling through check-in and checkout to ensure a smooth visit.

You will manage patient flow, verify demographics and financial information, answer calls, discuss health benefits and discounts, and maintain an efficient clinic calendar to deliver excellent patient service.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Strong verbal and written communication skills.
• Proficient with computer hardware/software and patient management systems.
• Detail-oriented with accurate record-keeping.

Responsibilities

• Assist patients with scheduling, check-in, registration, and check-out.
• Manage clinic patient flow for timely scheduling and check-ins.
• Ensure accurate entry of patient demographics and financial data.
• Answer phone calls, respond to requests, explain benefits and discounts.
• Maintain an optimized, organized clinic schedule.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Tech proficiency

Education

High school diploma or equivalent

Tools

Patient management systems

Job description

Patient Scheduler - UH2 Primary Care Contact Center

101 Truman Medical Center

Job Location

University Health 2 (UH2)

Kansas City, Missouri

Department

UH2 Primary Care Center for Primary Care

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

Are you a friendly, organized, and detail-oriented individual who loves helping people? As a Patient Scheduler, you’ll be the first point of contact for our patients, guiding them through every step of their visit—from scheduling their appointment to checking them in and ensuring their visit goes smoothly. You’ll be a key player in making sure everything runs like clockwork in the front desk area while keeping patient records accurate and up-to-date. If you enjoy providing excellent customer service and have a knack for managing schedules, we’d love to have you on board!

What You’ll Do

• Be the First Friendly Face: Assist patients with scheduling, check-in, registration, check-out, and ensure they have a seamless experience from start to finish.
• Manage Patient Flow: Help keep the clinic running smoothly by managing the flow of patients, ensuring timely and efficient scheduling and check-ins.
• Accurate Record Keeping: Make sure all patient demographic and financial information is accurately entered into our system, ensuring a smooth visit for everyone.
• Communication Pro: Answer all phone calls, respond to patient requests, and explain health benefits, financial obligations, and our organization’s Discount Policy with clarity.
• Be the Scheduling Guru: Take charge of the clinic schedule, ensuring it’s effective, organized, and optimized for the best patient experience.

What You Need To Bring

• Education: High school diploma or equivalent.
• Experience: At least one year of customer service experience, where you’ve honed your ability to communicate clearly and effectively.
• Communication Skills: You’ve got excellent verbal communication skills, and you’re also great with written communication—whether it’s talking to patients or exchanging information with other staff.
• Tech-Savvy: You’re proficient with computer hardware and software and can easily navigate patient management systems.
• Detail-Oriented: You’ll be the expert in maintaining accurate patient records and ensuring all information is verified correctly.

If you’re excited about providing excellent patient care from behind the scenes and making a difference in each patient’s experience, Let’s work together to make healthcare easier and more accessible for everyone.