Patient Scheduler - UH2 High Risk Pregnancy Center

University Health; Kansas City (MO); On-site; USD 34,000 - 46,000; Full time

Job summary

University Health in Kansas City, MO is seeking a Patient Scheduler for the UH2 High Risk Pregnancy Center. This full-time role from 8:00AM to 4:30PM, 40 hours per week, involves guiding patients from scheduling through check-in to ensure a smooth visit at UH2 Kansas City.

The ideal candidate will have at least one year of customer service experience, strong communication skills, and proficiency with patient management systems to maintain accurate records and assist with health benefits

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Proficient with computer hardware/software and patient management systems.
• Excellent verbal and written communication.

Responsibilities

• Be the First Friendly Face: Assist patients with scheduling, check-in, registration, check-out, and ensure they have a seamless experience from start to finish.
• Manage Patient Flow: Help keep the clinic running smoothly by managing the flow of patients, ensuring timely and efficient scheduling and check-ins.
• Accurate Record Keeping: Enter patient demographic and financial information accurately into the system.
• Communication Pro: Answer phone calls, respond to patient requests, and explain health benefits and financial obligations.
• Be the Scheduling Guru: Take charge of the clinic schedule, ensuring it's effective and organized.

Skills

Customer service

Communication

Tech-savvy

Detail-oriented

Education

High school diploma or equivalent

Tools

Patient management systems

Job description

Patient Scheduler - UH2 High Risk Pregnancy Center

101 Truman Medical Center

Job Location

University Health 2 (UH2)Kansas City, Missouri

Department

UH1 OB GYN Clinic UHTMC

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

Are you a friendly, organized, and detail-oriented individual who loves helping people? As a Patient Scheduler, you'll be the first point of contact for our patients, guiding them through every step of their visit-from scheduling their appointment to checking them in and ensuring their visit goes smoothly. You'll be a key player in making sure everything runs like clockwork in the front desk area while keeping patient records accurate and up-to-date. If you enjoy providing excellent customer service and have a knack for managing schedules, we'd love to have you on board!

What You'll Do:

• Be the First Friendly Face: Assist patients with scheduling, check-in, registration, check-out, and ensure they have a seamless experience from start to finish.
• Manage Patient Flow: Help keep the clinic running smoothly by managing the flow of patients, ensuring timely and efficient scheduling and check-ins.
• Accurate Record Keeping: Make sure all patient demographic and financial information is accurately entered into our system, ensuring a smooth visit for everyone.
• Communication Pro: Answer all phone calls, respond to patient requests, and explain health benefits, financial obligations, and our organization's Discount Policy with clarity.
• Be the Scheduling Guru: Take charge of the clinic schedule, ensuring it's effective, organized, and optimized for the best patient experience.

What You Need to Bring:

• Education: High school diploma or equivalent.
• Experience: At least one year of customer service experience, where you've honed your ability to communicate clearly and effectively.
• Communication Skills: You've got excellent verbal communication skills, and you're also great with written communication-whether it's talking to patients or exchanging information with other staff.
• Tech-Savvy: You're proficient with computer hardware and software and can easily navigate patient management systems.
• Detail-Oriented: You'll be the expert in maintaining accurate patient records and ensuring all information is verified correctly.