Patient Scheduler - UH2 Primary Care Contact Center

University Health; Kansas City (MO); On-site; USD 23,000 - 29,000; Full time

Job summary

University Health is seeking a Patient Scheduler for UH2 Primary Care Center. You will be the first friendly face, guiding patients from appointment scheduling to check-in and checkout, while ensuring accurate records and excellent service.

The role emphasizes patient flow management, responsive communication, and precise data entry to support smooth visits. The position requires a high school diploma, at least one year of customer service experience, strong verbal and written communication, and

Qualifications

• At least one year of customer service experience.
• Excellent verbal and written communication.
• Proficient with computers and patient management systems.
• Attention to detail and accuracy in record keeping.

Responsibilities

• Be the First Friendly Face: assist patients with scheduling, check-in, registration, check-out, and ensure a seamless experience.
• Manage Patient Flow: keep the clinic running smoothly with timely scheduling and check-ins.
• Accurate Record Keeping: enter patient demographic and financial information accurately into the system.
• Communication Pro: answer calls, respond to patient requests, and explain benefits and policies clearly.
• Be the Scheduling Guru: manage and optimize the clinic schedule for the best patient experience.

Skills

Customer service

Verbal communication

Written communication

Detail oriented

Tech-savvy

Education

High school diploma or equivalent

Job description

Patient Scheduler - UH2 Primary Care Contact Center101 Truman Medical Center

Job LocationUniversity Health 2 (UH2)Kansas City, Missouri

Department

UH2 Primary Care Center for Primary Care

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

Are you a friendly, organized, and detail-oriented individual who loves helping people? As a Patient Scheduler, you'll be the first point of contact for our patients, guiding them through every step of their visit-from scheduling their appointment to checking them in and ensuring their visit goes smoothly. You'll be a key player in making sure everything runs like clockwork in the front desk area while keeping patient records accurate and up-to-date. If you enjoy providing excellent customer service and have a knack for managing schedules, we'd love to have you on board!

What You'll Do:

• Be the First Friendly Face: Assist patients with scheduling, check-in, registration, check-out, and ensure they have a seamless experience from start to finish.


• Manage Patient Flow: Help keep the clinic running smoothly by managing the flow of patients, ensuring timely and efficient scheduling and check-ins.


• Accurate Record Keeping: Make sure all patient demographic and financial information is accurately entered into our system, ensuring a smooth visit for everyone.


• Communication Pro: Answer all phone calls, respond to patient requests, and explain health benefits, financial obligations, and our organization's Discount Policy with clarity.


• Be the Scheduling Guru: Take charge of the clinic schedule, ensuring it's effective, organized, and optimized for the best patient experience.

What You Need to Bring:

• Education: High school diploma or equivalent.


• Experience: At least one year of customer service experience, where you've honed your ability to communicate clearly and effectively.


• Communication Skills: You've got excellent verbal communication skills, and you're also great with written communication-whether it's talking to patients or exchanging information with other staff.


• Tech-Savvy: You're proficient with computer hardware and software and can easily navigate patient management systems.


• Detail-Oriented: You'll be the expert in maintaining accurate patient records and ensuring all information is verified correctly.

If you're excited about providing excellent patient care from behind the scenes and making a difference in each patient's experience, Let's work together to make healthcare easier and more accessible for everyone.