Patient Scheduler - UH2 Primary Care Contact Center

101 Truman Medical Center; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

University Health in Kansas City, MO is seeking a friendly Patient Scheduler to be the first point of contact for patients. You will guide them through scheduling, check-in, and checkout, ensuring a smooth visit and accurate records.

The role emphasizes exceptional customer service and meticulous data handling in a busy primary care center. This full-time position supports the UH2 Primary Care Center, with an 8:00 AM to 4:30 PM schedule and 40 hours per week.

Qualifications

• Minimum one year of customer service experience.
• Strong verbal and written communication abilities.
• Detail-oriented with accurate data entry and record-keeping.

Responsibilities

• Assist patients with scheduling, check-in, and check-out to ensure a seamless visit.
• Manage patient flow to keep the clinic running smoothly.
• Enter and verify patient demographics and financial information in the system.
• Answer calls, respond to patient requests, and explain benefits and policies clearly.
• Schedule, organize, and optimize the clinic calendar for efficiency.

Skills

Customer service

Verbal communication

Written communication

Detail-oriented

Computer skills

Education

High school diploma or equivalent

Tools

Patient management systems

Job description

Patient Scheduler - UH2 Primary Care Contact Center 101 Truman Medical Center Job Location University Health 2 (UH2) Kansas City, Missouri Department UH2 Primary Care Center for Primary Care Position Type Full time Work Schedule 8:00AM - 4:30PM Hours Per Week 40

Job Description

Are you a friendly, organized, and detail-oriented individual who loves helping people? As a Patient Scheduler, you'll be the first point of contact for our patients, guiding them through every step of their visit—from scheduling their appointment to checking them in and ensuring their visit goes smoothly. You'll be a key player in making sure everything runs like clockwork in the front desk area while keeping patient records accurate and up-to-date. If you enjoy providing excellent customer service and have a knack for managing schedules, we'd love to have you on board!

If you're excited about providing excellent patient care from behind the scenes and making a difference in each patient's experience, Lets work together to make healthcare easier and more accessible for everyone.

What You'll Do

• Be the First Friendly Face: Assist patients with scheduling, check-in, registration, check-out, and ensure they have a seamless experience from start to finish.
• Manage Patient Flow: Help keep the clinic running smoothly by managing the flow of patients, ensuring timely and efficient scheduling and check-ins.
• Accurate Record Keeping: Make sure all patient demographic and financial information is accurately entered into our system, ensuring a smooth visit for everyone.
• Communication Pro: Answer all phone calls, respond to patient requests, and explain health benefits, financial obligations, and our organization's Discount Policy with clarity.
• Be the Scheduling Guru: Take charge of the clinic schedule, ensuring it's effective, organized, and optimized for the best patient experience.

What You Need to Bring

• Education: High school diploma or equivalent.
• Experience: At least one year of customer service experience, where you've honed your ability to communicate clearly and effectively.
• Communication Skills: You've got excellent verbal communication skills, and you're also great with written communication—whether it's talking to patients or exchanging information with other staff.
• Tech-Savvy: You're proficient with computer hardware and software and can easily navigate patient management systems.
• Detail-Oriented: You'll be the expert in maintaining accurate patient records and ensuring all information is verified correctly.

Company Culture

Working at University Health is about making a difference. It's providing the best care to every patient every day. University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees.

UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.