Patient Scheduler II (Remote)

Talenthop; United States; Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan after three etc

Job summary

Talenthop in the United States is seeking a Patient Scheduler II to support appointment scheduling, insurance verification, and clear communication between patients and healthcare staff to ensure timely visits.

This role requires a high school diploma or GED, 2 years of healthcare customer service or scheduling experience, and experience with electronic health records (Epic preferred); remote work is welcome in high-volume environments.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum 2 years in customer service, appointment scheduling, or healthcare experience.
• At least 1 year of experience with electronic health records (Epic preferred).
• Remote work experience preferred, especially in high-volume call environments.

Responsibilities

• Schedule patient appointments by phone and electronic communication.
• Collect and verify insurance benefit details; educate patients on responsibilities.
• Confirm appointments and provide visit information; maintain patient records and paperwork.
• Coordinate scheduling with healthcare providers and staff; respond to inquiries professionally.
• Maintain HIPAA compliance and confidentiality; collaborate with internal teams and external systems.

Skills

Customer service

Appointment scheduling

Healthcare experience

HIPAA compliance

Verbal communication

Written communication

Conflict resolution

Compassionate service

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Epic

Google Suite

Microsoft Office

Job description

The organization operates in the healthcare revenue cycle management industry, addressing challenges in financial outcomes and patient care coordination. Established in 1992, it supports healthcare providers across the U.S. and India with services aimed at improving financial performance while maintaining compassionate patient interactions. The organization employs over 1,800 people, emphasizing professionalism and innovation.

About the Opportunity:

The PATIENT SCHEDULER II is responsible for supporting patient scheduling operations to ensure timely appointments, insurance verification, and effective communication between patients and healthcare staff. This role directly impacts patient experience by facilitating accurate scheduling and insurance preparation, contributing to smooth care delivery.

Responsibilities:

• Schedule patient appointments via phone and electronic communication
• Collect and verify insurance benefit details
• Educate patients on insurance verification and financial responsibilities
• Confirm appointments and provide visit information
• Maintain accurate patient records and necessary paperwork
• Obtain records and visit details from referring providers
• Coordinate scheduling with healthcare providers and staff
• Respond to patient inquiries professionally and promptly
• Collaborate with internal teams and external systems for coordinated care
• Support insurance verification associates as needed
• Maintain HIPAA compliance and confidentiality
• Perform other duties as assigned

Requirements:

• High school diploma or GED required; Bachelor’s degree preferred
• Minimum 2 years of customer service, appointment scheduling, or healthcare experience
• At least 1 year of experience with electronic health records (Epic preferred)
• Remote work experience preferred, especially in high-volume call environments
• Strong verbal and written communication skills
• Proficiency in Google Suite, Microsoft Office, and other computer systems
• Ability to maintain confidentiality and comply with HIPAA regulations
• Strong problem-solving and conflict resolution skills
• Compassionate customer service approach

Pay Range and Compensation Package:

• Compensation ranges from $18 to $20 per hour
• Medical, dental, and vision insurance options
• Company-paid Basic Life and AD&D insurance
• Short-term and long-term disability coverage
• 401(k) retirement plan eligibility after three months

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.