Patient Scheduler II (Remote)

GetixHealth; Houston (TX); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Paid time off

Job summary

GetixHealth is seeking a Patient Scheduler II to join our Patient Support Center. You will be the go-to for scheduling appointments, verifying insurance, and communicating clearly with patients, providers, and medical staff to ensure timely, accurate care.

The role emphasizes strong communication, multitasking, and attention to detail in a remote setting, with 40-hour weeks, CST hours, and rotating weekends. HIPAA compliance is essential as you handle sensitive information.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 2+ years of customer service, appointment scheduling, or healthcare experience.
• 1+ years of EHR system experience (Epic preferred).
• 1+ years of remote work experience preferred, especially in high-volume call environments.
• Strong verbal and written communication skills.
• Proficiency in Google Suite, Microsoft Office, and other computer systems.
• Confidentiality and HIPAA compliance focus.

Responsibilities

• Schedule appointments by phone and electronic correspondence for patients.
• Verify insurance details and communicate patient responsibilities.
• Educate patients on insurance verification process and costs before care.
• Confirm appointments with location details and special instructions.
• Maintain patient records and demographic information.
• Coordinate with providers and staff to ensure efficient scheduling.
• Respond to patient inquiries promptly via phone and written communication.
• Collaborate with internal teams and third-party systems.
• Assist insurance verification colleagues as needed.
• Maintain HIPAA compliance and confidentiality.

Skills

Attention to detail

Multitasking

Independent work

Teamwork

Punctuality

Adaptability

Problem solving

Communication

Empathy

Customer service

Education

High school diploma or GED

Bachelor’s degree

Tools

Epic

Google Suite

Microsoft Office

Job description

Patient Scheduler II - Be the Go-To Support for Patient Care!

Are you passionate about helping patients and thrive in a fast-paced healthcare environment? Do you love staying organized, solving problems, and making a real impact on the patient experience? Join GetixHealth as a Patient Scheduler and become a key part of our Patient Support Center team! This is your opportunity to make a difference every day by helping patients get scheduled, verified, and prepared for care. From appointment coordination to insurance verification, your work helps ensure patients receive timely, accurate, and compassionate service. If you have strong customer service skills, healthcare scheduling experience, and enjoy helping patients navigate the healthcare process, we’d love to hear from you.

Position

Full- Time

Potential Start Date

11/30/2026

Location

Remote (Must pass an internet speed test/ we provide the equipment)

Reports to

Patient Support Center Supervisor

Compensation

$18- $20 per hour

Operational Hours

The operating hours for this position are 10:00 AM to 7:00 PM CST. Employees will be scheduled to work 40 hours per week within these hours, including rotating weekends. (Schedules are subject to change and based on the business need)

Position Summary

Provide day-to-day support for patient scheduling operations, ensuring timely appointment scheduling, insurance verification, and excellent communication between patients, providers, and medical staff. You’ll serve as the first point of contact for patients by scheduling appointments, confirming visits, collecting insurance details, and helping patients understand their financial responsibility prior to care. Strong communication skills, multitasking ability, and attention to detail are essential.

Key Responsibilities

• Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence
• Collect, verify, and communicate benefit details of patient insurance policies during scheduling
• Educate patients on the insurance verification process and estimated patient responsibility prior to their visit
• Confirm patient appointments and provide appointment details, location information, and special instructions
• Create and maintain patient records including demographic information and required paperwork
• Contact referring provider offices to obtain necessary records and visit preparation details
• Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively
• Respond to patient inquiries professionally and in a timely manner via phone and written communication
• Collaborate with internal teams and third-party systems to support coordinated patient care
• Assist insurance verification associates when needed
• Maintain HIPAA compliance and confidentiality at all times
• Other duties as assigned

Education And Experience

• High school diploma or GED required
• Bachelor’s degree preferred
• 2+ years of customer service, appointment scheduling, or healthcare experience required
• 1+ years of EHR system experience (Epic preferred)
• 1+ years of remote work experience preferred, especially in high-volume inbound and outbound call environments
• Strong verbal and written communication skills
• Excellent problem-solving and conflict resolution skills
• Proficiency in Google Suite, Microsoft Office, and other computer systems
• Strong customer service mindset with compassion and professionalism
• Ability to maintain confidentiality and comply with HIPAA regulations

Skills & Competencies

• Strong attention to detail and ability to maintain accurate records
• Ability to multitask and work in a fast-paced environment
• Ability to work independently and as part of a team
• Dependable, punctual, and able to manage time effectively
• Adaptable and open to change in a dynamic healthcare environment
• Strong problem-solving skills and ability to think critically
• Team-oriented mindset with strong collaboration skills
• Empathetic and patient-focused approach to service
• Professional communication and customer service skills

Work Environment & Physical Requirements

• Remote position requiring high-speed internet and a secure HIPAA-compliant workspace
• Prolonged sitting and regular computer use required
• Exposure to sensitive and confidential patient information
• Occasional overtime may be required based on workload and business demands

WHY JOIN GETIXHEALTH?

Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

Benefits & Incentives

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

GetixHealth is an Equal Opportunity and E-Verify Employer.

Note

This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.