Scheduling Coordinator

AQuity Solutions; Coppell (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare

401k

Paid time off

Job summary

IKS Health in Coppell, TX is seeking a Scheduling Coordinator to manage patient appointments, register demographics and insurance, and support front-end revenue cycle management. You will ensure data accuracy, verify insurance, and advise patients on copays and referrals while maintaining a patient-centric approach.

The role requires 1+ year in healthcare scheduling or patient access, familiarity with medical terminology and EHR/PM systems, and adherence to HIPAA standards.

Qualifications

• 1+ year experience in healthcare scheduling, patient access or a healthcare contact center.
• Familiarity with medical terminology and insurance types (Commercial/Medicare/Medicaid).
• Experience using EHR and PM scheduling software.

Responsibilities

• Handle high-volume inbound/outbound calls to schedule, reschedule, or cancel appointments.
• Capture and verify accurate patient demographics and insurance details during scheduling.
• Perform basic real-time insurance eligibility checks and discuss copays or referrals with patients.
• Follow provider scheduling templates and guidelines to optimize clinical flow.
• Place reminder calls and manage recall waitlists to keep calendars full.
• Provide empathetic customer service and escalate complex issues as needed.
• Maintain HIPAA compliance and data integrity in scheduling processes.
• Meet daily performance metrics for call handle time, accuracy, QA scores, and attendance.

Skills

Customer-centric focus

Attention to detail

Emotional intelligence

Conflict resolution

Adaptability

Education

High school diploma or equivalent

Tools

EHR systems

PM scheduling software

Job description

About IKS Health

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 17,000 employees, including over 1,500 physicians and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most—the patient. We offer clinical, financial, and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

Job Type

Full-time, Onsite in Coppell, TX

Job Summary

The Scheduling Coordinator plays a vital role in front-end Revenue Cycle Management (RCM) and patient access, serving as the direct point of contact for patients. This position is responsible for managing inbound and outbound scheduling calls, registering patient demographic and insurance information accurately, and optimizing provider schedule utilization. By ensuring data integrity at the scheduling stage, the Patient Scheduler ensures a seamless patient experience while reducing downstream billing errors and claim denials.

Key Responsibilities

• Handle high-volume inbound and outbound calls to schedule, reschedule, or cancel patient appointments across multiple specialties.
• Capture and verify complete, accurate patient demographic and insurance details during the scheduling process.
• Perform basic real-time insurance eligibility checks and inform patients of copays, balances, or required referral/prior authorization needs prior to their visit.
• Adhere strictly to provider-specific scheduling templates, visit-type rules, and clinical guidelines to ensure optimized clinical flow and capacity utilization.
• Place outbound reminder calls, follow up on missed appointments/no-shows, and manage recall waitlists to keep provider calendars full.
• Demonstrate strong customer service by resolving patient inquiries, handling sensitive interactions with empathy, and escalating complex issues appropriately.
• Maintain strict compliance with HIPAA guidelines, patient privacy laws, and IKS operational standards.
• Meet or exceed individual daily performance metrics related to call handle time, schedule accuracy, quality assurance scores, and attendance.

Qualifications / Experience

• High school diploma or equivalent required.
• 1+ years of experience in a healthcare contact center, medical scheduling, or patient access role.
• Familiarity with medical terminology, insurance types (Commercial, Medicare, Medicaid), and basic RCM concepts.
• Experience utilizing Electronic Health Record (EHR) and Practice Management (PM) scheduling software.

Skills and Abilities

• Customer-Centric Focus: Exceptional phone etiquette, active listening, and a compassionate approach to patient care.
• Attention to Detail: High accuracy in data entry for patient registration and insurance capture.
• Emotional Intelligence & Conflict Resolution: Ability to handle anxious or frustrated patients with composure and professionalism.
• Adaptability: Ability to navigate multiple software applications simultaneously in a fast-paced environment.
• Remote Efficiency: Strong self-management skills in a high-volume call center setting (remote).

Compensation and Benefits: The pay range for this position is up to $18.50 per hour. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc.IKS Health offers a competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Preferred

Familiarity with medical terminology, insurance types (Commercial, Medicare, Medicaid), and basic RCM concepts.

1+ years of experience in a healthcare contact center, medical scheduling, or patient access role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.