Patient Access Scheduler II - Enterprise Scheduling

Tucson Medical Center; Tucson (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Tucson Medical Center is seeking a Patient Access Scheduler II for Enterprise Scheduling to manage complex outpatient scheduling, verify insurance coverage, and coordinate with multiple departments. This role supports operations, mentors junior staff, and ensures compliance with payer requirements.

The position requires strong communication, knowledge of scheduling protocols, and proficiency with EHR systems in a fast-paced environment. Training available; HIPAA compliance is essential.

Qualifications

• High school diploma or GED required; vocational training in medical office administration preferred.
• Two years in a medical office or hospital setting, including 1 year of scheduling or insurance verification experience.
• Heartsaver CPR certification required within 90 days for selected departments (e.g., Pediatric or Adult Therapies).

Responsibilities

• Schedule complex diagnostic, surgical, and outpatient procedures using EHR and scheduling systems.
• Verify insurance eligibility, benefits, and authorization requirements for scheduled services.
• Coordinate with clinical departments and physician offices to confirm procedure details and resolve conflicts.
• Provide patients with procedure preparation instructions and cost estimates.
• Collect co-pays, deductibles, and outstanding balances; reconcile daily cash drawer.
• Mentor and train Scheduler I staff; serve as a resource for complex scheduling scenarios.
• Monitor scheduling queues and ensure timely follow-up on pending cases.
• Document all insurance and authorization information in the registration system.
• Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking).
• Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries.
• Adhere to HIPAA and organizational confidentiality standards.
• Performs related duties as assigned.

Skills

Medical terminology

Insurance plans

Scheduling protocols

Customer service

EHR systems

Multitasking

Data entry accuracy

Mentoring staff

Office software

Education

High school diploma or GED

Medical office training

Tools

None

Job description

Patient Access Scheduler II - Enterprise Scheduling

Job CategoryClerical

ScheduleFull time

Shift1 - Day Shift

SUMMARY

The Patient Access Scheduler II is responsible for advanced scheduling functions, insurance verification, and coordination of complex outpatient and ancillary services. This role supports departmental operations by mentoring junior staff, resolving scheduling conflicts, and ensuring compliance with organizational and payer requirements.

ESSENTIAL FUNCTIONS

• Schedule complex diagnostic, surgical, and outpatient procedures using EHR and scheduling systems.
• Verify insurance eligibility, benefits, and authorization requirements for scheduled services.
• Coordinate with clinical departments and physician offices to confirm procedure details and resolve conflicts.
• Provide patients with procedure preparation instructions and cost estimates.
• Collect co-pays, deductibles, and outstanding balances; reconcile daily cash drawer.
• Mentor and train Scheduler I staff; serve as a resource for complex scheduling scenarios.
• Monitor scheduling queues and ensure timely follow-up on pending cases.
• Document all insurance and authorization information in the registration system.
• Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking).
• Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries.
• Adhere to HIPAA and organizational confidentiality standards.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION: High school diploma or GED required; vocational training in medical office administration preferred.

EXPERIENCE: Two (2) years in a medical office or hospital setting, including 1 year of scheduling or insurance verification experience.

LICENSURE OR CERTIFICATION: Heartsaver CPR certification required within 90 days for specific departments (e.g., Pediatric or Adult Therapies).

KNOWLEDGE, SKILLS, AND ABILITIES

• Advanced knowledge of medical terminology, insurance plans, and scheduling protocols.
• Strong communication and customer service skills.
• Proficiency in EHR systems and scheduling software.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy in data entry.
• Ability to mentor and support junior staff.
• Basic computer and office equipment proficiency.