Patient Scheduler & Front Desk Experience Expert

Truman Medical Center; Raytown (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Truman Medical Center's Raytown Family Medicine Clinic is seeking a Patient Scheduler to be the first friendly face for patients, handling scheduling, check-in, and registration to ensure a smooth visit. You will guide patients through each step and keep records up-to-date.

You will also manage patient flow, maintain accurate demographics and financial data in the system, answer phone inquiries, explain benefits, and help patients understand our policies with clarity.

Qualifications

• Education: High school diploma or equivalent.
• Experience: At least one year of customer service.
• Communication: Excellent verbal and written skills.
• Tech: Proficient with computer hardware/software and patient management systems.
• Detail-oriented: Maintain accurate patient records.

Responsibilities

• Be the First Friendly Face: Assist patients with scheduling, check-in, registration, check-out, and ensure seamless experience.
• Manage Patient Flow: Keep clinic running smoothly with timely scheduling and check-ins.
• Accurate Record Keeping: Enter demographics and financial information accurately.
• Communication Pro: Answer phone calls, respond to patient requests, explain benefits and obligations and our organization\'s Discount Policy with clarity.
• Be the Scheduling Guru: Maintain an effective, organized, and optimized clinic schedule.

Skills

Customer service

Verbal communication

Written communication

Tech-savvy

Detail orientation

Education

High school diploma

Tools

Electronic health records (EHR)

Job description

Truman Medical Center's Raytown Family Medicine Clinic is seeking a Patient Scheduler to be the first friendly face for patients, handling scheduling, check-in, and registration to ensure a smooth visit. You will guide patients through each step and keep records up-to-date.

You will also manage patient flow, maintain accurate demographics and financial data in the system, answer phone inquiries, explain benefits, and help patients understand our policies with clarity.