Patient Experience & Scheduling Coordinator

University Health KC; Kansas City (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

University Health KC is seeking a Patient Scheduler for Raytown Family Medical Care in Raytown, MO. This full-time front desk role handles appointment scheduling, check-in/check-out, and maintaining accurate patient records to ensure smooth visits.

You will be the first friendly face, guiding patients through the visit and addressing questions about health benefits, payments, and policy details. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong verbal and written communication skills.
• Proficiency with computer hardware/software and patient management systems.
• Detail-oriented with accurate record-keeping.

Responsibilities

• Be the First Friendly Face: assist patients with scheduling, check-in, registration, check-out, and ensure a seamless experience from start to finish.
• Manage Patient Flow: help keep the clinic running smoothly by managing the flow of patients, ensuring timely and efficient scheduling and check-ins.
• Accurate Record Keeping: ensure all patient demographic and financial information is accurately entered into our system for a smooth visit.
• Communication Pro: answer all phone calls, respond to patient requests, and explain health benefits, financial obligations, and the organization’s Discount Policy clearly.
• Be the Scheduling Guru: take charge of the clinic schedule, ensuring it’s effective, organized, and optimized for the best patient experience.

Skills

Verbal communication

Written communication

Attention to detail

Tech-savvy

Patient management systems

Education

High school diploma or equivalent

Job description

University Health KC is seeking a Patient Scheduler for Raytown Family Medical Care in Raytown, MO. This full-time front desk role handles appointment scheduling, check-in/check-out, and maintaining accurate patient records to ensure smooth visits.

You will be the first friendly face, guiding patients through the visit and addressing questions about health benefits, payments, and policy details. Strong communication and organizational skills are essential.