Patient Scheduler - (32 hours a week)

Essentia Health; United States; Hybrid; USD 23,000 - 36,000; Full time

Job summary

Essentia Health is seeking a Level I Patient Scheduler to pre-register and schedule patients for appointments, tests, and procedures across multiple service lines. You will handle inbound calls, verify insurance, update guarantor information, and provide cost estimates and itineraries.

You will work as part of a care team, ensure accurate data entry into the electronic health record, and support patient care through timely, courteous service.

Qualifications

• Proficient in scheduling multiple service lines within the same market.
• Cross-training to provide coverage as needed.

Responsibilities

• Patient identification, registration, and scheduling with estimates and documentation.
• Full pre-registration including guarantor info and insurance eligibility.
• Coordinate scheduling of services including ancillary and procedure scheduling.
• Handle calls, follow-up and referral queues, and ticket scheduling.
• Enter data accurately into the electronic health record while speaking with patients.
• Work as part of a care team to deliver excellent customer service and outcomes.

Skills

Patient registration

Scheduling

Insurance verification

Data entry

Customer service

Education

Level I Patient Scheduler

Tools

EHR system

Job description

Building Location: Essentia Health - Miller Hill Health Plaza Department: 2046610 REHAB MGMT - SMDC HOSP

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Education Qualifications:

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred.

Licensure/Certification Qualifications:

FTE: 0.8 Possible Remote/Hybrid Option: Shift Rotation: Day Rotation (United States of America) Shift Start Time: 8:30am Shift End Time: 5:00pm Weekends: No Holidays: No Call Obligation: No Union: Union Posting Deadline:

Compensation Range: $17.63 - $26.45

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Find more than a job. Find more in yourself. Find your calling.

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We’re looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Our Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Essentia Health is an Equal Opportunity/Affirmative Action Employer.

Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings.

Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.