Patient Access Representative

Essentia Health; Fargo (ND); Hybrid; USD 23,000 - 36,000; Part time

Job summary

Essentia Health in Fargo seeks a Patient Scheduler to pre-register and schedule patients for appointments, procedures, tests, and other services in a professional manner. You will handle calls, follow-ups, and referrals, and provide cost estimates for upcoming visits.

The role requires proficiency across multiple service lines within the market and potential cross-training to cover additional lines as needed.

Qualifications

• No educational requirements.
• Completes designated HBI courses within one year of hire.

Responsibilities

• Register and schedule patients for appointments, procedures, tests, and lab services, including cost estimates.
• Pre-register patients, update guarantor info, and verify insurance eligibility.
• Coordinate scheduling of ancillary and procedure services.
• Answer calls, manage follow-up and referral queues.
• Enter data into the electronic health record while communicating with patients.
• Collaborate with care teams to deliver quality customer service and outcomes.

Education

No educational requirements.

Completes designated HBI courses within one year of hire.

Job description

Building Location:Essentia 52nd Ave ClinicDepartment:1006160 REGISTRATION - EH SSJob Description:This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.Key Responsibilities:• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.• Handles incoming calls, follow-up and referral work queues, ticket scheduling.• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.Preferred Qualifications:• Previous patient access representative or scheduling experience preferred.Education Qualifications:No educational requirements. Completes designated HBI courses within one year of hire.Licensure/Certification Qualifications:FTE:0.8Possible Remote/Hybrid Option:Shift Rotation:Day Rotation (United States of America)Shift Start Time:Shift End Time:Weekends:Holidays:NoCall Obligation:NoUnion:Union Posting Deadline:Compensation Range:$17.63 - $26.45Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].